I have written a letter to AutoNation Acura, regarding our recent interaction with their Parts and Service department, which expect to mail tomorrow.
“I believe that I should have been informed of all anticipated expenses upfront. Withholding such a significant portion of the total cost until after the key was already cut when I was at the dealership feels, at best, like extremely poor customer service and, at worst, borderline deceptive. This lack of transparency is unacceptable and has caused me considerable frustration and inconvenience.”